Troubleshooting Guide

Please find below a list of common problems when setting up or generally working with DocsAutomator. The list features general and data source specific issues.

If you prefer personal help, please reach out via our in-app chat or via email at [email protected]. You will receive a reply within 24 hours, most of the time we are faster though.

Please search on this page (CTRL + F; CMD + F) to find issues easily

Title	Description	DataSource	Link
120 seconds limit on automation scripts	If you're generating via an automation script in Airtable, requests taking longer than 120 seconds will lead to an execution time limit error.	Airtable	Airtable: 120 seconds limit on automation scripts
Attachment url issue when sending emails	When sending generated files as an attachment, you might run into the error "an attachment url is disallowed"	Airtable	Airtable: Attachment url issue when sending emails
I can't see all my bases	Please go to settings, disconnect & reconnect your Airtable account and select all bases you want to access. This does not change / delete any of your mappings!	Airtable	/
Data source is set as Airtable and no record id is given	This error happens when no valid record id is passed while Airtable is set as the data source. Often the record id did not get correctly passed in Airtable automation scripts.	Airtable	Data source is set as Airtable and no record id is given
Google Sheets Webhooks Formula returns #Error	Usually your Google Sheets language isn't English and formulas would need to be in your language. Please go to settings and select "Always use formulas in English"	Google Sheets	/
Google Shared Drive Template Access	Template Check shows error for Shared Drive templates due to insufficient permissions	All	Google Shared Drive Template Permissions