Troubleshooting Guide
Please find below a list of common problems when setting up or generally working with DocsAutomator. The list features general and data source specific issues.
Last updated
Please find below a list of common problems when setting up or generally working with DocsAutomator. The list features general and data source specific issues.
Last updated
If you prefer personal help, please reach out via our in-app chat or via email at support@docsautomator.co. Usually you receive a reply within an hour, sometimes it can be up to 12 hours.
If you're generating via an automation script in Airtable, requests taking longer than 30 seconds will lead to the following error:
This is prevented by adding async: true to the automation script triggering DocsAutomator. At the bottom of your automation page, you find a toggle to change the automation script accordingly. When toggled on, please copy the script by clicking into the code area and add the adjusted script in Airtable automations.
Please find a video walkthrough here incl. detailed explanations:
When sending generated files as an attachment, you might run into the following issue:
The most likely reason for this issue is that by the time the automation fires, the attachment isn't fully uploaded to Airtable's data storage. The workaround is to wait for the presence of the file by using a formula field and matching the URL path of Airtable's file storage. It is described here on Airtable's support page: https://support.airtable.com/docs/troubleshooting-airtable-automations (search for "An attachment URL is disallowed").
